Privacy Policy

1. What Information We Collect

We collect information to provide better services to all our users, including customers, employees, and business partners. The types of information we collect include:

a. Customer Information

• Personal Details: Name, company name, business address, phone number, email address, and other contact details.
• Business Data: Nature of your business, transaction history, purchase orders, and communications with our sales and support teams.
• Enquiry Data: Information you provide when you submit queries through our website, advertisements, or during business interactions.

b. Employee Information

• Personal Details: Name, employee ID, contact details, job title, and department.
• Attendance Data: Check-in and check-out times, leave records, and attendance logs collected via our dedicated attendance app.
• Location Data: Real-time GPS location and travel routes of sales employees, collected through our GPS tracking app for field force management.
• Work Activity Data entries, client visits, sales reports, and other work-related information entered by employees in our apps.

c. Technical & Usage Data

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Log Data: IP address, browser type, access times, and pages viewed.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance user experience and analyze usage patterns.

2. How We Use Your Information

We use the information we collect for various business purposes, always in compliance with applicable laws and with respect for your privacy. Our main purposes include:

a. Providing and Improving Our Services

• To process your requests, orders, and transactions efficiently.
• To deliver products and services tailored to your business needs.
• To provide customer support and respond to your queries.

b. Managing Business Relationships

• To maintain accurate records of our customers and business partners.
• To communicate with you regarding your account, transactions, or business opportunities.
• To inform you about updates, new products, or promotional offers relevant to your business.

c. Employee Management

• To record employee attendance and manage payroll processes.
• To monitor sales employees’ locations and activities to optimize field operations and ensure employee safety.
• To evaluate employee performance and support HR functions.

e. Security and Compliance

• To protect our systems and data from unauthorized access or misuse.
• To comply with legal obligations, regulatory requirements, and respond to lawful requests from government authorities.

3. How We Store and Protect Your Data

We understand the importance of safeguarding your information and have implemented robust security measures to ensure its protection.

a. Data Storage

• All data is stored securely on our servers and/or on trusted third-party cloud service providers with strong security protocols
• Access to personal and business data is strictly limited to authorized personnel who require it for their job functions.

b. Data Security

• We use industry-standard encryption, firewalls, and secure access controls to prevent unauthorized access, alteration, disclosure, or destruction of your data.
• Regular security audits and employee training are conducted to ensure ongoing data protection.

c. Data Retention

• We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
• When information is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

4. Sharing and Disclosure of Information

Your privacy is important to us. We do not sell, rent, or trade your personal information to any third party for commercial purposes.

• Internal Use: Information may be shared internally within the Company for legitimate business purposes, such as customer service, sales, and HR management.
• Legal Compliance: We may disclose information to government authorities or law enforcement agencies if required by applicable law, court order, or to protect our legal rights.
• No Third-Party Marketing: We do not share your data with third parties for their marketing or promotional activities..

5. Cookies and Tracking Technologies

Our website and apps use cookies and similar technologies to:

• Remember your preferences and settings.
• Analyze website and app usage to improve functionality and user experience.
• Deliver relevant advertisements and measure their effectiveness.